Business Mediation

Conflicts are part of daily work, they occur in teams and in projects. But often they end up unresolved, hindering progress and mutual trust. Mediation is a clear, pragmatic and well-structured process to identify different perspectives, to clarify the personal interests and to develop workable solutions.

In this training course you will learn the steps for effective mediation; identifying the interests behind positions and finding pragmatic solutions.

You will experience various situations and roles, as a neutral mediator, or as one of the two opponents.

You will receive guidelines and methodologies which will be practiced in case studies.

The underlying concepts and methods come from the San Diego Mediation Center.

Contents

• Concept: Goals, functions and principles of mediation
• Role: Your tasks and responsibilities as a mediator
• Style: Finding your personal style and being authentic
• Structure: The six phases in a mediation process
• Methods: Communication and questioning techniques for mediation

This training course takes place on a regular basis in German. For English training, please contact us!